• Front Desk PEC

    Job Locations US-MD-Salisbury
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1144
    # of Openings
    1
    Category
    Customer Service/Support

  • LOGO MADP

     

    Front Desk - Patient Experience Coordinator

     

    Patient Experience Coordinators are organized, exceptional communicators, and have the skills necessary to multi-task effectively and efficiently. 

    You will be the primary contact with our patients, and you are responsible for the patients having an exceptional customer service experience in our practice.

    This position is full time and located in Salisbury, Md

     

    Compensation

    • Competitive salary with bonus opportunity

    • Training with upward mobility to management

     
    Responsibilities
    • Greeting and welcoming patients

    • Answering the phone following office protocol

    • Taking and distributing calls or messages as necessary

    • Communicating patient status

    • Documentation of patient administrative records

    • New patient paperwork

    • Medical and Dental history’s and annual updates

    • Insurance information and verification

    • Treatment consent documentation

    • Patient ledger and transactions

    • Financial agreements

    • Patient referrals

    • Office schedule

    • Communication and collection of patient balances due following office protocol

    • Maintaining a clean and inviting office and patient check in area

    • Participation in daily team huddle

    • AM huddle meeting

    • PM strategy meeting

    • Participate with ongoing feedback, training, and occupational reviews

    Key Competencies

    • Excellect communication skills

    • Attention to detail

    • Leadership, planning, and organizing skills

    • Compassion

    • Interpersonal skills

    • Teamwork

    Requirements
    • Dental office experience required
    • Prior customer service experience

    • Must be patient focused

    • Energetic

    • Must have excellent oral and written skills

    • Friendly and positive demeanor

    Apply via this ad

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