Patient Experience Coordinator

Job Locations US-MD-Silver Spring
Posted Date 2 weeks ago(3/6/2018 5:52 PM)
Job ID
# of Openings
Customer Service/Support



Front Desk - Patient Experience Coordinator


Position Summary
Patient Experience Coordinators are organized, exceptional communicators, and have the skills necessary to multi-task effectively and efficiently. You will be the primary contact with our patients, and you are responsible for the patients having an exceptional customer service experience in our practice. This position is located in Silver Spring, Md



  • Competitive salary with bonus opportunity
  • Training with upward mobility to management


  • Greeting and welcoming patients
  • Answering the phone following office protocol
  • Taking and distributing calls or messages as necessary
  • Communicating patient status
  • Documentation of patient administrative records
  • New patient paperwork
  • Medical and Dental history’s and annual updates
  • Insurance information
  • Treatment consent documentation
  • Patient ledger and transactions
  • Financial agreements
  • Patient referrals
  • Office schedule
  • Communication and collection of patient balances due following office protocol
  • Maintaining a clean and inviting office and patient check in area
  • Participation in daily team huddles
  • AM huddle meeting
  • PM strategy meeting
  • Participate with ongoing feedback, training, and occupational reviews

Key Competencies

  • Excellect communication skills
  • Attention to detail
  • Leadership, planning, and organizing skills
  • Compassion
  • Interpersonal skills
  • Teamwork


  • Prior customer service experience
  • Must be patient focused
  • Energetic
  • Must have excellent oral and written skills
  • Friendly and positive demeanor
  • Dental administrative experience a plus

Apply via this ad


Neil Goldman

Mid- Atlantic Dental Partners

914 953 7126



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